How Doctor on call is building quality teams with SpringVerify’s authentic background checks


Company SizeIndustry 
40+Health Care 

Doctor on call is on a mission to resolve unequal access to healthcare in India. While India’s middle class and above in Metros have excellent access to the best healthcare facilities, doctors, and hospitals, people in tier 2 and tier 3 cities and blue-collar workers in metros don’t have such luxury. This stems from the lack of affordability and the absence of good medical specialists serving in tier 2 and 3 cities. Hence, most patients, whether due to lack of affordability or availability, are forced to seek health care from untrained and unqualified providers. aiqahealth products provide affordable continued care for them in tier 2 and tier 3 cities and metros.

We recently spoke to Shreya Roy, Team Lead, HR & Operations, on how SpringVerify is shaping the quality of hires at Doctor on call. Read on


What was your requirement to get a BVG partner?

Aiqahealth is known as Doctor on call Pvt ltd. We are a wellness company providing health care and insurance services. We have covered 9 northern states in India and have a customer base of 9,00,000. We aim to provide our customers with health care services/consultation within 10 minutes of their call request through the helpline or the app. We are looking to increase our strength, and background verification is critical for senior to management-level roles. 

We do the background verification in-house, but we needed a reliable BVG partner to ensure that each potential employee is thoroughly vetted for senior positions.

What were your criteria for choosing a BVG partner?

We were clear about the checks that we required. Apart from that, we were looking for a faster turnaround time. Background checks take time; however, a decent turnaround time would help close the hiring cycle faster. We have a closing rate of 60%, which is one of the best in the industry. Having said that, all we wanted were:

  • Reliable & Authentic Verifications
  • Faster turnaround time
  • Transparency in the entire process

SpringVerify fitted the bill perfectly, and we decided to try it out for our upcoming senior-level hire. SpringVerify stood out in terms of speed, simplicity, and proactive service.

How was the experience with SpringVerify?

We just completed the first verification and are very satisfied with the process. It was smooth from start to end. The potential employees get an online link to start the entire process, documents are uploaded, and the SpringVerify team verifies them from the backend. There was visibility over the whole process; we knew what stage the verification had reached and could make data-driven hiring decisions.

How has having an automated background verification platform helped against your earlier process that was manual?

It has definitely improved our process. Earlier, my team used to reach out to the previous employers on LinkedIn and verify the records. Back then, hiring was limited; hence manual checks were manageable. Now we are looking at expanding rapidly, and therefore manual verifications are not possible for us. Besides the automated process saving us time and effort, we are assured of valid and certified checks. That’s a huge plus!

Our Take

SpringVerify provides fast, reliable, and comprehensive checks. The platform is extremely user-friendly making it the most preferred background verification tool for HR folks. SpringVerify aims to take responsibility for background verification end-to-end and free up users’ time for more important tasks.

Want to know how SpringVerify can streamline your hiring process?

last updated Dec 10 2023

Neha Kulkarni

Product Marketer at Springworks. Connect with me for all things "Marketing, Photography, and Cricket".

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